At OacSoft Technologies Ltd / CloudXpert Systems., we are committed to giving our customers the best possible experience. That’s why we’ve designed our Helpdesk system to make it easier and faster for you to get the support you need. Whether you’re facing a technical issue, have a question about your account, or need assistance with our services, the Helpdesk is your go-to tool.

Here’s a simple guide on how to use it effectively:

1. Log In to the Helpdesk

Start by signing in with your registered email and password. If you don’t already have an account, you can easily create one in just a few steps.

Tip: Always use the same email you used for your product or service registration so our system can track your history.

2. Submit a Ticket

Once logged in, you can submit a support ticket describing your issue. Provide as much detail as possible:

• The product or service you need help with

• A clear description of the issue

• Screenshots or error messages (if available)

Why this matters: The more information you provide, the faster our support team can understand and resolve your request.

3. Track Your Requests

No need to worry about lost emails or unanswered calls. With the Helpdesk, you can track your ticket status in real time. You’ll see whether your request is open, in progress, or resolved.

4. Search the Knowledge Base

Before submitting a ticket, try searching our Knowledge Base. We’ve prepared FAQs, tutorials, and troubleshooting guides that can help you solve common issues instantly — no waiting required.

5. Communicate with the Support Team

If our support team needs more details, they will update your ticket. You’ll receive notifications via email and within the Helpdesk. Simply log in and reply directly to keep the conversation going.

6. Close the Ticket Once Resolved

When your issue is resolved, you’ll be able to close the ticket. We also encourage you to leave feedback — it helps us improve and serve you better.

Benefits of Using the Helpdesk

✅ Faster response times
✅ Better tracking of your requests
✅ Centralized communication
✅ 24/7 access to self-help resources

Final Thoughts

Our Helpdesk is here to make your support experience smooth, transparent, and stress-free. By following these simple steps, you’ll always know where to go and what to do when you need help.

At  OacSoft Technologies Ltd / CloudXpert Systems, your success is our priority — and our Helpdesk is just one of the ways we ensure you’re always supported.